In today’s world Consumers have their own demanding expectations in the digital realm. Anything less than impeccable customer service isn’t acceptable, and to deliver, companies must re-engineer business processes. In case that’s not enough for IT to do, this digitalization needs to start with IT itself. Spoiled by user experiences on Google, Amazon and many other Digitally Born firms people are increasingly demanding enhanced digital access to their records, as well as instantaneous access to the services they’re buying. This increases the pressure on traditional companies and leaves them vulnerable to disruption.
Companies struggling to support digitization shouldn’t simply automate their existing processes. Instead, they should consider cutting the number of steps required, reducing the number of documents, developing automated decision making, and dealing with regulatory and fraud issues. To improve the new processes, they should also take a look at operating models, organizational structures, and data models to enable better decision making, performance tracking, and the ability to capture customer insights.
Not only does this provide a better customer experience, it can also save companies money.
But How to do this? To do this properly, companies must re-engineer IT itself and here comesBASE Technologies to help organizations to Re-Invent their digital self.
